A technical outage shut down US Customs and Border Protection (CBP) processing at multiple US airports the evening of Monday, Jan. 2, creating lengthy delays for thousands of passengers returning from the holidays. A CBP spokesperson told ATW an initial investigation into the cause indicates the problem was the result of changes made Dec. 28 to the software used to process travelers. Those changes were bypassed to resolve the issue, the spokesperson said, adding, “During the ...

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