Angry lawmakers vented their frustration at US airline executives during a congressional hearing on airline customer service Tuesday, threatening to legislate if airlines don’t step up their game. United Airlines CEO Oscar Munoz was among those who testified at the May 2 House transportation and infrastructure committee hearing, which was prompted by the April 9 incident when a passenger on a United Express aircraft was forcibly removed from the aircraft to make way for a crew member. ...

Subscribe to Access this Entire Article

"US lawmakers grill airline execs on customer service " is part of ATW Plus, our online premium membership. Subscribing will provide you access to exclusive news, carefully researched airline financial, fleet and traffic data, plus the option to receive our popular, award-winning print magazine. To learn more, click here. If viewing via ATW Mobile, please login and click "Read web article" to view fully. Questions?

Already registered? here.