News from Travel Technology Update: Southwest Airlines (SWA) took to Facebook to keep customers informed after a computer issue resulted in customers being charged multiple times for a single ticket. Ironically, SWA held the half-price sale Aug. 3 to celebrate a Facebook milestone: Its page has garnered 3 million “likes.” Initially, SWA referred to “site performance issues” due to an overwhelming response to the promotion and promised to correct “duplicate ...

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