Self-service kiosks appear likely to be overtaken by smartphones, as airlines increasingly focus their IT spending on mobile technologies. “Adoption [of kiosks by passengers] is the problem,” SITA senior VP-marketing and sales operations Arthur Calderwood said at the 2012 Air Transport IT Summit. “We think we’re introducing solutions, but the dots don’t join up.” Only 39% of airlines believe kiosks will be a dominant passenger processing channel ...

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