FROM THE OUTSIDE, THE BUILDING IS hardly worth a second glance. Perhaps it is a small warehouse or some up-and-coming wholesaler, although no signs or markings provide a hint. It sits in a modest lot of similar-looking buildings along a main road in downtown Auckland, but it could just as easily be in any major city around the globe. Looks are deceiving, however, because inside this building Air New Zealand is rewriting the book on passenger accommodations. And what happens here likely ...

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