News from Travel Technology Update: Imagine a business traveler whose flight has been delayed for the third time. She's going to be late to an important meeting, where she is scheduled to give a presentation. The look on her face says it all: She's frustrated and stressed. But the next time she needs to speak with someone in the airline's call center, the agent is likely to see only her name, membership number and status. Hitit Computer Services, an Istanbul-based company that developed the ...

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