When Airways New Zealand looked at what the “next big thing” was for an ANSP, they came up with a novel approach and asked key airline customers a simple but loaded question: “If we weren’t here, what would you do?” That question, in 2005, to the likes of Air New Zealand’s chief pilot David Morgan was the catalyst for Airways to morph “from an air traffic controller to an air traffic enabler,” Airways Group Manager ANS Delivery Lew ...

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