ATWOnline's "Self-Service Travel: The New Reality" webcast yesterday featured industry experts saying that passenger self-service technology is spreading rapidly and that airlines need to offer a range of options to capture the broadest array of passengers. SITA's 2007 Passenger Self-Service Survey served as the launching point for discussion (ATW, September 2007), with SITA Director-Portfolio Marketing Dominique El Bez explaining that the results showed passengers are ...

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