IN A MATTER OF WEEKS, ONE WOULD-be purveyor of a next-generation passenger services system dropped out of the market and another joined the fray. Lufthansa Systems ceased development of its FACE (Future Airline Core Environment) passenger management platform, citing but not identifying "commercial reasons" for the decision. Six weeks after LHS bowed out, SITA announced that it would develop a new and complete suite of reservations, inventory, ticketing and departure control systems based ...

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