Airlines must become customer-centered and invest in the "humanization of technology" if they want to participate fully in the predicted growth of international travel, a new report developed by Amadeus and global futures consultancy Henley Centre HeadlightVision concludes. Future Traveller Tribes 2020 identifies four main traveling groups expected to emerge in the next 10-15 years (see related story above). "Each of these key groups have their unique needs, yet they also share some common ...

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