Can it be that airlines, through the deployment of self-service technologies, have mastered the flight ticket booking and check-in process? Whether using self-service kiosks in airports, his or her own computer or a mobile device, the modern air passenger appears to be very much like bypassing the old channels—call centers, travel agents and airport counters—for booking tickets and checking in for flights. The newer methods have become more efficient and user friendly over ...

Subscribe to Access this Entire Article

"Printer-friendly" is part of ATW Plus, our online premium membership. Subscribing will provide you access to exclusive news, carefully researched airline financial, fleet and traffic data, plus the option to receive our popular, award-winning print magazine. To learn more, click here. If viewing via ATW Mobile, please login and click "Read web article" to view fully. Questions? ATWPlus@penton.com.