On the Cover

22 LAN’s Leap
A dominant regional player, LAN jumps on the global stage with the creation of LATAM.
By Aaron Karp

Features

29 A Changing Landscape
Training companies merge, adapt tools to address new safety challenges.
By Karen Walker

32 Relieving Stress
In our 2012 SITA/ATW Passenger Self-Service Survey, results indicate passengers see self-service technology as a way to ease tension in the air travel journey.
By Aaron Karp

41 Seeking Suitors
LOT hopes fleet renewal and cost controls will improve partnership prospects.
By Alan Dron

47 Full and Flexible
OEMs join MRO shops in offering full service deals.
By Henry Canaday

55 Crunch Time
US budget control law threatens thousands of aviation jobs and ATM modernization.
By Christine Boynton

59 Going Full Circle
BMI Regional’s CEO, Ian Woodley, is glad to be back.
By Alan Dron

5 Editorial
The Ultimate Game Changer
By Karen Walker

9 NewsBriefs

9 Emirates, Qantas sign pact
10 Air India receives first 787
12 ANA reveals start dates for new 787 routes
14 Aeroflot 1H net profit down 98% on integration costs
15 Reports: Lion Air to launch LCC
16 Virgin Atlantic CEO Ridgway to retire
17 Cebu Pacific continues expansion

18 Analysis
Troubling Trend
India’s air traffic growth takes a bruising
By Cuckoo Paul

63 Trends

70 Customer Services

70 Advertisers’ Index

70 Advertisers’ Websites

71 Commentary
The Real Questions from AF447
By Waldo Cerdan