On the Cover

22 Private Investigations
Eleven years on, TSA remains the dominant face of US airport security, but some airports have opted out of federal screening.
By Christine Boynton


MRO business is better but bumpy in 2013. OEMs push into aftermarket sector.
By Henry Canaday

36 Sweating the Small Stuff
Component maintenance is growing at a fast clip.
By Robert W. Moorman

39 Trend Setter
A strategic acquisition in MRO.
By Robert W. Moorman

Boeing 787 logs one-year service milestone.
By Karen Walker

48 Northern Next Steps
Rivals Air Canada and WestJet will launch new carriers in 2013.
By Aaron Karp

52 Brave Beginnings
African startup FastJet plans for success in a market where many fail.
By Victoria Moores

54 A Touch of Humanity
New data tools can make customer service more personal, even outside of loyalty programs.
By Michele McDonald

60 Chinese Offspring
China’s airlines and local authorities are joining forces to produce regional startups.
By Katie Cantle

Implementation of a harmonized global ATM system moves closer.
By Anne Paylor

69 Freight Ambitions
Russian carriers look to overcome hurdles and grow international cargo market share.
By Polina Borodina

73 Not Just Hot Air
Eco-aviation progress is real, but must be demonstrated to the public and politicians.
By Victoria Moores

5 Editorial
A Secure Future
By Karen Walker


7 IATA: Airline profitability prospects improve
10 Southwest earns $16 million third-quarter profit
12 EADS and BAE end merger talks
13 GE Aviation details plans for new turboprop engine
14 EASA proposes EU-wide pilot fatigue rule
15 Turkish Airlines orders 15 A330-300s
17 West African startup Gambia Bird launches
18 EasyJet raises profit forecast

16 Letters to the Editor

20 Analysis: Reputation Unhinged
Chapter 11, conflict with pilots and loose passenger seats combine to tarnish American Airlines’ public standing.
By Aaron Karp

76 Trends

84 Customer Services

84 Advertisers’ Index

84 Advertisers’ Websites

87 Interview: AACO Secretary General Abdul Wahab Teffaha

By Kurt Hofmann