On the Cover

22     Private Investigations
Eleven years on, TSA remains the dominant face of US airport security, but some airports have opted out of federal screening.
By Christine Boynton

Features

30     A ROUGH RIDE
MRO business is better but bumpy in 2013. OEMs push into aftermarket sector.
By Henry Canaday

36     Sweating the Small Stuff
Component maintenance is growing at a fast clip.
By Robert W. Moorman

39     Trend Setter
A strategic acquisition in MRO.
By Robert W. Moorman

42     DREAM ON
Boeing 787 logs one-year service milestone.
By Karen Walker

48     Northern Next Steps
Rivals Air Canada and WestJet will launch new carriers in 2013.
By Aaron Karp

52     Brave Beginnings
African startup FastJet plans for success in a market where many fail.
By Victoria Moores

54     A Touch of Humanity
New data tools can make customer service more personal, even outside of loyalty programs.
By Michele McDonald

60     Chinese Offspring
China’s airlines and local authorities are joining forces to produce regional startups.
By Katie Cantle

63     FLIGHT PLAN
Implementation of a harmonized global ATM system moves closer.
By Anne Paylor

69     Freight Ambitions
Russian carriers look to overcome hurdles and grow international cargo market share.
By Polina Borodina

73     Not Just Hot Air
Eco-aviation progress is real, but must be demonstrated to the public and politicians.
By Victoria Moores

5     Editorial
       A Secure Future
       By Karen Walker

7       NEWSBRIEFS

7    IATA: Airline profitability prospects improve
10  Southwest earns $16 million third-quarter profit
12    EADS and BAE end merger talks
13   GE Aviation details plans for new turboprop engine
14   EASA proposes EU-wide pilot fatigue rule
15    Turkish Airlines orders 15 A330-300s
17    West African startup Gambia Bird launches
18    EasyJet raises profit forecast

16   Letters to the Editor

20   Analysis: Reputation Unhinged    
Chapter 11, conflict with pilots and loose passenger seats combine to tarnish American Airlines’ public standing.
       By Aaron Karp

76   Trends

84   Customer Services

84   Advertisers’ Index

84   Advertisers’ Websites

87   Interview:   AACO Secretary General Abdul Wahab Teffaha

By Kurt Hofmann