You joined BA as chief executive in May 2000 and will leave the company next month. What do you feel was your biggest accomplishment during these five years? The single most important thing is that we are in substantially better shape than we were at 9/11, despite the effect of 9/11, SARS, the Iraq war . . . The balance sheet is stronger; however, it is still not strong enough. We have taken debt from about £6.5 billion to less than £3 billion, costs are much more competitive ...

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