Airline passengers are quite stressed out these days. Some 44% say long wait times in airports are their biggest source of stress. Another 11% cite unexpected changes, such as a flight cancellation or gate change, as their main stress point. About 8% say the overall lack of control felt in airports creates tension. And 7% are upset by a lack of information or unclear information from airports and airlines. SITA, after analyzing the results of its “2012 Passenger ...

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