Satisfaction with the airport experience "continues to lag behind that of other aspects of the travel industry," J.D. Power and Assoc. reported in its "2010 North America Airport Satisfaction Study", citing a lack of consistency in meeting "expectations of basic needs." Prompt baggage delivery, comfort and ease of navigation were mentioned as key areas in which North American airports fell short. The survey asked passengers to rate 27 specific aspects of the airport experience on a 10-point ...

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