The road to hell is paved with good intentions, and when intentions mix with personal ambition that road can widen quickly into a 10-lane motorway. That's the way Europe's airlines see the European Union's year-old passenger rights legislation. What began as a limited effort to increase the amount of compensation in cases of overbooking morphed into something quite different: An array of new passenger rights and airline responsibilities that have left both groups angry and confused as to ...

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