The New York legislature passed and Gov. Eliot Spitzer signed into law last week a "passenger bill of rights" outlining requirements for airlines during extended ground delays, making the state that is home to busy New York JFK and LaGuardia the first in the US to act on passenger complaints of poor customer service. Largely in response to the much-publicized incident in which JetBlue Airways passengers were forced to stay on parked aircraft at JFK for up to 10 hr. during an ice storm ...

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