What makes a great airline? Perhaps it is industry-leading operating metrics, or customer service on the ground and in the air that consistently earns the highest accolades from experienced international travelers. Perhaps it is flight attendants giving their time to learn sleight-of-hand tricks to entertain young travelers, or staff spending their weekends helping with humanitarian projects across the globe. In the case of Asiana Airlines, ATW's 2009 Airline of the Year, it is these things ...

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