The CEO of United Airlines, which attracted a barrage of public criticism over its bumped passenger incident, said this week that those who fly regularly are impressed with airline service. Speaking June 5 at the IATA AGM in Cancun, Oscar Munoz said frequent fliers want airlines to get them to their destinations safely and on time, and they understand that this is hard to achieve. “Frequent fliers are impressed,” he said. But he admitted that long-standing airline policies and ...

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