With each 9/11 anniversary, we rightly and naturally reflect on loss. First and foremost, of course, the incomprehensible loss of lives and, for the victim’s family and friends, the life they knew before that awful September day. We also think of our industry—the global commercial air transport industry—in terms of loss. For American and United, the unbearable loss of colleagues doing their duty. For airline and airport employees everywhere, a changed, more stressful work ...

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