The UK Civil Aviation Authority (CAA) plans to conduct an investigation into terms and conditions set by airlines when they sell tickets, to ensure they are transparent and readily understandable. The CAA will scrutinize all airlines—not just UK-based ones—that sell tickets in the UK market. Plans to do so have been in the wings for some time, as part of the CAA’s strategic plan, but came to the forefront following questions in the UK parliament’s lower chamber to ...

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