A clear message from the 2016 SITA Passenger IT Trends Survey is that passengers prefer technology-delivered over people-delivered service. The annual survey, co-sponsored by ATW, was released May 24 at the SITA Air Transport IT Summit in Barcelona. The survey indicates that 91% of passengers using self-service technology at some stage of their air travel journey will repeat the experience. “Once people are converted from person-to-person interaction to using self-service technology ...

Subscribe to Access this Entire Article

"Printer-friendly" is part of ATW Plus, our online premium membership. Subscribing will provide you access to exclusive news, carefully researched airline financial, fleet and traffic data, plus the option to receive our popular, award-winning print magazine. To learn more, click here. If viewing via ATW Mobile, please login and click "Read web article" to view fully. Questions? ATWPlus@penton.com.

Already registered? here.