ATW conducted a survey of airlines around the world to get their feedback on how they rank aircraft and their manufacturers on key elements of operations and service.
The airlines canvassed represented all sectors of the commercial air transport industry—international, domestic, regional, cargo and low-cost. They were based in all regions of the world, although almost half of those that responded were based in North America, with the next two largest regions represented being Europe (23%) and Asia (20%).
The manufacturers that were the main focus of the survey were Airbus, ATR, Boeing, Bombardier and Embraer. The majority of the airlines polled had Airbus and/or Boeing aircraft in their fleets (77% and 78%, respectively), while 29% had Embraer aircraft, 23% had Bombardier aircraft and 11% had ATRs.
The airlines were asked to rate aircraft manufacturers on such things as entry-into-service support for new aircraft, supply of tooling and spares, overall aftermarket support and parts pricing. There were also questions related to the cabin interiors, including availability and flexibility of cabin options and configurations, the ability to upgrade cabins, and how different aircraft interiors are received by passengers.
The ratings were done on a scale of one to five, with five being excellent and one being poor. Overall, the OEMs scored well, with most of them getting a rating of four or five on most of the performance questions. Boeing stood out well on overall aftermarket support, but in all other ratings was close to equal with Airbus. All OEMs scored highly on customer support, while ATR ranked particularly strongly on aircraft utilization. Among the regional aircraft OEMs, Embraer led the pack on passenger approval, cabin upgrade options and parts’ pricing. But again, the differences between OEM approval rates were small and scores were generally high across the board.