There was a curious dichotomy in the US Dept. of Transportation’s Air Travel Consumer Report for the first half of 2012 and the month of June. On the one hand, the report appears to be packed with lots of great news: US carriers set half-year records for on-time arrival performance, lowest rates of canceled flights, mishandled bags and tarmac delays. On the other hand, passenger complaints about airline service increased 24%, while in June complaints soared 46.5%. Half-year ...

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