Showing an uncanny ability to snatch defeat from the jaws of victory, US airlines finally may have made inevitable the enactment of an airline passenger bill of rights requiring them to permit passengers to disembark from aircraft stuck in extended tarmac delays or to compensate customers for their lost time when such events occur. The straw that broke the camel's back, we suspect, was last month's bungle in which 47 Continental Airlines passengers were forced to spend 7 hr. stuck ...

Subscribe to Access this Entire Article

"Editorial: The Last Straw" is part of ATW Plus, our online premium membership. Subscribing will provide you access to exclusive news, carefully researched airline financial, fleet and traffic data, plus the option to receive our popular, award-winning print magazine. To learn more, click here. If viewing via ATW Mobile, please login and click "Read web article" to view fully. Questions?

Already registered? here.