ATW's 2012 Passenger Service Award - Video

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Etihad Airways

Any airline that builds a world-renown brand in a few short years is worthy of recognition. An airline that builds such a brand in a challenging and highly competitive environment where it must contend with larger and better-known neighbors deserves special recognition. Despite its young age, Etihad Airways has emerged as the personification of what it means to put the customer first.

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