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Air New Zealand
The journey Air New Zealand has taken over the past decade has been extraordinary. For many legacy and flagship carriers, adapting to the tumultuous global economic and market changes of the past 10 years has been a huge and difficult challenge. But our Airline of the Year, now a two-time winner of this award, exemplifies how inspired management, innovative leadership and team spirit can overcome the hurdles and ensure that a legacy airline can still be a leader in the air transport industry. While many of its contemporaries have cut back on services, ANZ introduced innovative service and inflight products that helped grow customer loyalty while setting the standards for aircraft, environment and operational performance.
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