ATW's 2011 Passenger Service - Virgin America Airlines - video

RSS

Problems viewing videos?
Download latest Flash Player

View the 2011 Award Presentation above

Virgin America - Passenger Service 2011

In a part of the world in which shrinking customer expectations are the rule rather than the exception, San Francisco-based Virgin America is like a brilliant lighthouse on the darkest night. The carrier, which launched operations in August 2007 and serves 14 destinations in the US, Canada and Mexico, is redefining passenger service in North America.

More

Please or Register to post comments.

Blogs & Commentary
Jul 21, 2017
blog

Joon know your target audience? ​

Air France has finally given birth to new lower-cost airline Joon, but is the baby too genetically similar to its elderly parent to appeal to millennials?...More
Jul 7, 2017
blog

Wait-and-see approach is still best on new US security requirements

The foundation is in place for the new standards to be problematic for airlines down the road....More
Jul 7, 2017
blog

​Make it easy; make it different

More and more passengers are looking for ‘business as unusual’ from companies. They want their experience to be easy, different, human…and cheap....More
ATW On-Location

Click here to read event news from ATW On-Location