Airlines are doing a much better job of keeping track of baggage but it is unclear how much of their success is owed to the fact that there are far fewer bags to track.
AMID ONE OF THE DARKEST FINANCIAL periods in airline industry history, there is one positive trend about which carriers can boast: The number of mishandled bags appears to have dropped considerably over the past two years. "Losing" luggage long has been one of the industry's trouble spots, leading to added expense and a widespread belief that airlines are incompetent baggage handlers. While it may take some time for that perception to recede, the numbers show that the ...
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