United Airlines is implementing a new ground-hold policy to help avoid extended delays during what is expected to be a challenging summer travel season in the US. In a taped message to employees, VP-Operational Services Alex Marren said the carrier has established new cutoff times for both taxi-out and taxi-in delays and developed "automated alerts" that will "trigger decision-making around the status of a particular flight." She said UA also "offers more options to allow customers to ...

Subscribe to Access this Entire Article

"United reducing extended ground holds" is part of ATW Plus, our online premium membership. Subscribing will provide you access to exclusive news, carefully researched airline financial, fleet and traffic data, plus the option to receive our popular, award-winning print magazine. To learn more, click here. If viewing via ATW Mobile, please login and click "Read web article" to view fully. Questions? ATWPlus@penton.com.

Already registered? here.