United Airlines is implementing a new ground-hold policy to help avoid extended delays during what is expected to be a challenging summer travel season in the US. In a taped message to employees, VP-Operational Services Alex Marren said the carrier has established new cutoff times for both taxi-out and taxi-in delays and developed "automated alerts" that will "trigger decision-making around the status of a particular flight." She said UA also "offers more options to allow customers to ...

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