United Airlines closes Guam contact center, outsources local cargo

United Airlines (UA) will close its Guam Contact Center, outsource local cargo functions and reduce the number of local airport operations employees as part of a company-wide initiative to achieve sustained profitability. The move will affect 48 employed at the contact center. The cargo center employs 42 people, according to Micronesian newspaper Marianas Variety. “Although we will be closing our contact center, the city ticket office will remain open and we are working to ...