For the third year in a row, British Airways suffered a major operational meltdown at its biggest hub during the summer high season. After canceling more than 100 flights at London Heathrow Thursday (ATWOnline, Aug. 12) when 1,000 baggage handlers and ramp workers walked off their jobs to protest firings at caterer Gate Gourmet, the airline suspended operations for most of Friday as well, resulting in at least 500 flight cancellations and affecting an estimated 70,000 passengers across its ...

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