Southwest Airlines apologized for two technical problems that on Tuesday caused disruptions on its website and slowed flight operations. The first problem related to the switchover to SWA's revamped Rapids Rewards frequent flyer program (ATW Daily News, Jan. 7), which led southwest.com to experience "intermittent issues regarding functionality and accessibility," the carrier explained on its blog. The airline said that "a completely unrelated event"—an ...

Subscribe to Access this Entire Article

"Technical glitches delay Southwest flights, disrupt LCC's website" is part of ATW Plus, our online premium membership. Subscribing will provide you access to exclusive news, carefully researched airline financial, fleet and traffic data, plus the option to receive our popular, award-winning print magazine. To learn more, click here. If viewing via ATW Mobile, please login and click "Read web article" to view fully. Questions? ATWPlus@penton.com.