News from Travel Technology Update: American Express said it will eliminate about 5,400 jobs this year, reducing overall staffing by 4% to 6%. The deepest cuts will be felt in its Global Business Travel unit, which currently employs about 12,000 people. “Online servicing is the preferred channel,” chairman and CEO Kenneth Chenault said during a conference call with investment analysts. “As our online capabilities improve, one outcome is that we can serve our growing ...

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