TWENTY-THREE YEARS OF OPERATIONAL experience at airports as diverse as New York JFK, Wichita Mid-Continent and Las Vegas McCarran had taught Tony Grantham to anticipate what he calls the "known unknowns." Then the original America West employee was transferred to Philadelphia International Airport, a facility infamous for frustrating passengers, bewildering executives and springing all kinds of surprises. "Here in Philadelphia it's the first time I've ever dealt with 'unknown unknowns,' ...

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