IT WAS AN AMBITIOUS GOAL THAT IATA SET FOR the world's airlines in November 2004: As a core part of its Simplifying the Business initiative, it called for the elimination of paper tickets flowing through its bank settlement plansthe systems that handle the movement of funds for tickets booked by travel agenciesby the end of 2007. At the time, many observers were skeptical that the goal could be reached. SITA's 2004 "IT Trends Survey" found that more than half of respondents believed 100% ...

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