European Consumer Centre Network, an independent consumer protection body, received 2,979 complaints from air passengers in 2006, up 96% from the 1,521 it received in 2005. The complaints relate solely to cross-border problems, meaning those received represent the "tip of the iceberg," according to the organization, which presented its report on air passenger rights to the European Commission this month. Problems with baggage represent 33% of the complaints, cancellations 26%, delays 16% and ...

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