Successful airlines around the world consistently teach five lessons, said Conor McCarthy speaking at the World Low Cost Airlines Congress in Amsterdam. McCarthy, MD of the Plane Consult consultancy, a veteran of Aer Lingus and Ryanair and a co-founder of AirAsia, said the primary rule is that the human factors in both internal company makeup and customer relations that make airlines successful are "absolutely identical regardless of where you go around the world. Don't listen to the ...

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