Delta Air Lines last week launched the industry's first Facebook-integrated "Ticket Window" to allow bookings directly from its Facebook page. DL has over 35,000 followers on its company Facebook page. "Our customers are spending more time online and are looking for new ways to connect with us," said VP-eCommerce Bob Kupbens. "We're now delivering technology where our customers are—from our own website to our Facebook page to Internet news sites and ...

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