American Airlines yesterday introduced YADA (Your Assistance Delivered Anywhere), handheld mobile devices to enable airport employees at Dallas-Fort Worth, New York JFK and LaGuardia, Chicago O'Hare, Miami, Boston, Albuquerque, St. Louis and San Juan to assist customers anywhere in the airport by providing real-time information on flights, gates and standby lists and printing bag tags and boarding passes, as well as pulling up maps of other airports. "YADA is a major step in the ...

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