Nine out of 10 airlines plan to sell tickets via smartphones by 2015, turning mobile into a mainstream distribution channel, according to SITA’s latest Airline IT Trends Survey. Mobile technologies were a top investment priority for the airlines surveyed, for both distribution and passenger service. “Airlines are going to get personal, selling direct to customers through new channels,” said SITA market insight director Nigel Pickford, speaking at the 2012 Air Transport ...

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