Air Canada and the Canadian Auto Workers said the airline's approximately 3,800 call center and airport customer service agents in Canada have ratified a new collective bargaining agreement (ATW Daily News, June 16). The four-year accord, which has been approved by AC's board of directors, will remain in effect until Feb. 28, 2015. In a statement, CAW said the new agreement "provides wage increases of 9% over four years. It also re-establishes a 30-minute paid lunch ...

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