Passengers, who increasingly like booking flight tickets and checking in via self-service technology, want more options.
Can it be that airlines, through the deployment of self-service technologies, have mastered the flight ticket booking and check-in process? Whether using self-service kiosks in airports, his or her own computer or a mobile device, the modern air passenger appears to be very much like bypassing the old channels—call centers, travel agents and airport counters—for booking tickets and checking in for flights. The newer methods have become more efficient and user friendly over ...
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