When airlines first began offering self-serviceoptions such as online booking and kiosk check-in, passengers initially were unsure. But they now view it as a given for the first step of an air travel journey (booking tickets) and are rapidly increasing their use of such technologies for the second stage (checking in). In addition, they are expressing an eagerness to adopt self-service “at all steps of the journey” including clearing security checkpoints and boarding ...
Subscribe to Access this Entire Article
"2010 SITA/ATW Passenger Self-Service Survey" is part of ATW Plus, our online premium membership. Subscribing will provide you access to exclusive news, carefully researched airline financial, fleet and traffic data, plus the option to receive our popular, award-winning print magazine. To learn more, click here. If viewing via ATW Mobile, please login and click "Read web article" to view fully. Questions? ATWPlus@penton.com.
