On the Cover

22     LAN’s Leap
A dominant regional player, LAN jumps on the global stage with the creation of LATAM.
By Aaron Karp


29     A Changing Landscape
Training companies merge, adapt tools to address new safety challenges.
By Karen Walker

32     Relieving Stress
In our 2012 SITA/ATW Passenger Self-Service Survey, results indicate passengers see self-service technology as a way to ease tension in the air travel journey.
By Aaron Karp

41     Seeking Suitors
LOT hopes fleet renewal and cost controls will improve partnership prospects.
By Alan Dron

47     Full and Flexible
OEMs join MRO shops in offering full service deals.
By Henry Canaday

55     Crunch Time
US budget control law threatens thousands of aviation jobs and ATM modernization.
By Christine Boynton

59     Going Full Circle
BMI Regional’s CEO, Ian Woodley, is glad to be back.
By Alan Dron

5     Editorial
       The Ultimate Game Changer
       By Karen Walker

9     NewsBriefs

9     Emirates, Qantas sign pact
10    Air India receives first 787
12   ANA reveals start dates for new 787 routes
14   Aeroflot 1H net profit down 98% on integration costs
15    Reports: Lion Air to launch LCC
16    Virgin Atlantic CEO Ridgway to retire
17    Cebu Pacific continues expansion

18   Analysis
       Troubling Trend
     India’s air traffic growth takes a bruising
       By Cuckoo Paul

63   Trends

70   Customer Services

70   Advertisers’ Index

70   Advertisers’ Websites

71   Commentary
       The Real Questions from AF447
       By Waldo Cerdan