Etihad Airways has selected Manchester as the location for its newest contact center, to be operational in 2012, joining centers in Abu Dhabi, India and Australia. It is now working with the Manchester Airports Group to find a location on the airport campus. The center is expected to create 160 jobs for the region, Etihad said. "Our contact centers handle around 2.5 million calls each year, and we expect more than half of these calls to originate from non-Arabic speaking markets by ...

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