Over the next three years, passengers will enjoy seamless self-service with airlines and at airports as the “Internet of Things” (IoT) comes to travel, according to IT provider SITA’s latest industry report, “The Future is Connected.” According to the report, the smartphone, which 83% of passengers carry today, is the unifying technology in transport that will provide a connected end-to-end experience. SITA’s report shows that smartphones are reshaping ...

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