US Airways sees low level of usage of onboard Wi-Fi

US Airways has not made a decision on whether to install Aircell's Gogo onboard Wi-Fi across its domestic fleet. At present, only the carrier's Airbus A321s are equipped and usage is very low, according to President Scott Kirby, who told reporters at the US Airways media day Wednesday that it averages "below 5%" while "breakeven is north of 20%." However, he also expects that onboard connectivity eventually will become prevalent among US carriers for competitive reasons.

US also said it plans to install a first-class cabin onboard 110 US regional jets this year, comprising 52 CRJ-700/900 aircraft and 58 Embraer 170/175s. Cost of the program was put at $35 million by Executive VP and CFO Derek Kerr. It will be completed by January 2012.

Additionally, US is rolling out new menus for its first-class domestic and international Envoy-class cabins. International presentation is also getting a makeover with upgraded linens and modern china, it said. It is bringing back glassware to its domestic premium product, replacing plastic cups and wine glasses.

Discuss this news 17

07 Apr20:15

Not surprised to hear that

By reece

Not surprised to hear that Wi-Fi isn't that popular. Everyone wants it, but NO ONE wants to pay for it. And THIS is truly an ala carte item.

07 Apr20:47

Parker bragged about US

By Underpaidflightattendant

Parker bragged about US Airways but failed to mention the many Flight Attendants standing right outside that Media Day Picketing about Labor Contracts that this company has had 5 years to complete. Save your 35M Mr Parker and pay your flight attendants and GET THAT LABOR CONTRACT DONE! Otherwise this company may not be called US Airways anymore but the new name will be USELESS AIR!

07 Apr22:23

I just completed first class

By jeff belli slack

I just completed first class travel between LAX and PHL return, full fare.
No common courtesy while on board, so no wifi service, and if I were sitting in the back, I would not want to pay for it, or their pillows, or their blanket.
On the ground no complimentary lounge use for first class.
An airline that does not understand the 'generosity of the offer' a concept that any service based company that is successful uses today. AND! USair(s) latest profit does not make them a successful company. It makes them a stingy nasty selfish carrier. Never again!!

08 Apr02:18

After all these years of the

By bewildered employee

After all these years of the non happening merger, I am amazed at how US is leading the industry in the race to the bottom,regarding services offered.
US employees are rightfully apathetic and show very little true interest in the passenger that happen to buy the cheap ticket to get on the plane.
Traveling folks, you get what you pay for, but at US there is no extra charge got the lousy attitude. It comes with standard with every fare.

08 Apr07:17

... Oh how we need the return

By FORMER USAir Fan

... Oh how we need the return of a class airline like Piedmont. I once booked USAir for extensive travel and now avoid them like the plague. They are NOT GOOD with their charge for everything and cattle car mentality. Now I just say NO!

08 Apr07:36

I wouldn't mind a small

By db1911

I wouldn't mind a small nominal fee, but it's way too expensive to be of value, even on longer flights. On short flights, the price is outrageous if you consider per minute rates. When net access is free in the airport, and I already pay a monthly fee for my home and another monthly fee for my phone, the last thing I want to do is pay $5-13 per flight leg. Especially when you consider that you can't use it at all during taxi, take-off and landing.

08 Apr08:43

Pricing is clearly an issue;

By Matthew

Pricing is clearly an issue; the system needs to have relationships with major pre-paid vendors; i.e. OnePass, SkyPE minutes etc. The all or nothing nature of connecting in a plane makes passengers wait until they are on the ground. GoGo passes will become more interesting when you know you can use the system on more planes/carriers.

08 Apr10:34

Recently flew US Air - was

By Anonymous

Recently flew US Air - was able to use the wifi on my Droid free of charge....

08 Apr10:52

WAY TOO EXPENSIVE! If Gogo

By Aroadwarrior

WAY TOO EXPENSIVE! If Gogo wants to increase use they MUST lower the price. $4.95 for flights up to 5 hours and $9.95 for flights over five hours would yield far superior results.

08 Apr10:52

This is like with everything

By Anonymous

This is like with everything else. We are getting nickel and dimed to death for each "service" provided. It should be standard !!!!! Put everything you got such as internet use and luggage into the price of the ticket and let's GO.

08 Apr15:04

JetBlue is going to offer

By Anonymous

JetBlue is going to offer "real" high speed wi-fi on it's planes next year. The wi-fi on US Air and all the others is like dial-up.

08 Apr16:05

Once again - people are

By Anonymous

Once again - people are complaining about how expensive things are and how they are being nickeled and dimed, but has anyone really considered the costs of operating an airline or providing services such as wi-fi onboard? Everyone wants lower and cheaper fares, but the rising costs of wages, maintenance, fuel, new technology and equipments all have to be paid for by someone. The airlines are certainly not getting fat from airfares, yet every passenger demands more without willing to pay for the true cost of providing the service. Gas prices at the fuel pump have gone up almost 4x since the 1980s, but a trans-continental US airfare remains in the $300-400 range! Airlines are businesses, they are not entitlement nor public services. Pre-deregulation there were all the niceties in air travel because airfares ACTUALLY covered the cost of carriage and gives airlines a profit margin. This is no longer the situation today and consumers need to wake up and realize that as well. Yes - the price of wi-fi onboard is high, but so is the cost of installation and maintenance. Some airlines are giving it away for free as a trial, but they can only offer free wi-fi for so long.

Bottom line - you get what you paid for. When passengers are willing to pay true market price for air travel is when all the "niceties" that are demanded will return. It's simple economics.

08 Apr23:25

Remember the days of yore

By Anonymous

Remember the days of yore when the seatbacks in front of you had those plastic airtels built in? Can't remember seeing anyone use those phones - ever. They're long gone now. Remind me in 10 years what this GoGo thingie was again...

09 Apr13:05

So you want everyone else to

By Brian

So you want everyone else to subsidize something because you are too cheap? When I go to a coffee shop, I only purchase plain black coffee. I would be pretty upset if I was paying the same as someone who orders a white chocolate mohca frappacinno.

21 Apr17:40

But doesn't it make sense to

By Anonymous

But doesn't it make sense to have it a la carte? If I am a passenger that is not going to check my bag and I don't want to use the wi-fi service, why should I be held accountable? This way, you are paying for what you get, and not paying for services that you are not using...

09 May09:46

I am a frequent flyer and

By Dennis

I am a frequent flyer and user of wifi when in the air. I have two major complaints with inflight wifi. First, no power outlets. Business users would be more prone to use the service if they have adequate power. Second, horrible bandwidth shaping. One guy streams and the whole network comes to a screeching halt! Put a small Netequalizer box on the plane guys. Make this a fair use of bandwidth. Afterall, I AM PAYING for it!!!

03 Dec16:40

Has Delta done similar

By Jake Redman

Has Delta done similar research on wi-fi usage? I wonder if having the product installed on it's entire mainline fleet makes a significant difference in attracting those who would use it (eg. business travelers, facebook addicts).

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