A little-noticed provision in the 1,200-page bill to reauthorize the FAA will create an aviation consumer advocate within the Aviation Consumer Protection Division (ACPD) of the US Department of Transportation (DOT). The new position will be charged with assisting consumers in resolving carrier service complaints, reviewing the resolution by DOT of such complaints and recommending actions the agency can take to improve enforcement of aviation consumer protection rules. DOT, for its part, ...

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